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Tremus: ecommerce, an app and voice assistance

Delivered project

An online store, an iPhone app and an assistant that answers in real time by voice using the brand’s knowledge.

The real Tremus website, showing its healthy food catalog and access to the Isabella assistant.
Screenshot of the project’s public website.

Shopping and getting help in one experience

Food shoppers have questions as they browse: which product to choose, where to find it or how to get help. The digital experience needs to bring the catalog and accessible support together.

What we built

For Tremus, we built the ecommerce website, mobile app and support assistant with real-time voice and RAG. The website presents products and categories, while the app brings the shopping experience to iPhone.

The assistant lets customers have a voice conversation. Before answering, it searches the brand’s knowledge: that retrieval step is what RAG means. It connects assistance with information about the business.

Several parts of one solution

  • Ecommerce: explore products and start shopping on the web.
  • Mobile app: access the store from an iPhone.
  • AI assistant: speak in real time and consult Tremus’s knowledge.

Services involved

What this case shows, and what it does not

It shows a project that brings an online store, an app and a voice assistant with RAG into one experience. We do not publish sales or support figures because we cannot back them here: what you can check is the website and the app in use.

Explore the store and its public app presentation at tremus.cl.

Related services

Does your store need a better shopping and support experience?

Tell us how your customers shop and what they ask your team. Together, we define the website, app and assistance your business needs.

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