From ecommerce to operations
Send orders and customer details to your management system, and return order status or stock updates to the store within the agreed scope.
Connect your systems and stop copying data by hand
An order, enquiry or stock change should not require updating several tools by hand. We connect your applications so data reaches the right place and you can see what happened.
The work that builds up between tools
We review which information should move, which system owns it and how to handle cases needing attention.
Your team retypes information
A sale arrives through the website or email and someone enters it again in the management system. The integration connects those steps.
Records or orders are duplicated
A repeated request needs to be recognised before another record is created. We define that check in the workflow.
An error goes unnoticed
An update did not arrive and nobody knows where it stopped. We provide execution logs, alerts and a way to review pending items.
Systems show conflicting information
Stock, prices or statuses disagree. We establish the source of each field and when other tools receive its updates.
Workflows we can connect
An API lets two applications exchange information. We choose connectors, automation or custom code according to your systems and rules.
From an enquiry to sales follow-up
Record forms and contacts in your CRM, where you organise customers and opportunities, with an owner and next steps.
From an email to a validated record
Connect email reading to an AI agent that extracts fields. Validate the data before sending it to the destination system.
Consistent data across tools
Agree formats, required fields and the source of each value. Prepare updates across your databases and applications.
Retries and duplicate control
If a connection fails, the workflow can retry without creating another copy. Unresolved cases are available for review.
Alerts, permissions and documentation
Access limited to what is needed, execution logs and instructions for operating the workflow. Maintenance is agreed with you.
An example of how an ERP–CRM connection works
This conceptual example shows how information moves between systems. Your project’s workflow is defined around your tools and rules.
ERP–CRM integration with continuity of data
An example of synchronization, error recovery and duplicate control across systems.
Explore the workWhat it includes and what it does not
What it includes
- Field mapping, permissions and the system responsible for maintaining each value
- An implemented workflow with retries, duplicate control and exception review
- Execution logging and failure alerts
- Tests covering error paths, not only the happy path
- Flow documentation and handover
What it excludes
- Licences for the connected systems and integration platforms
- Cleaning inconsistent historical data, estimated separately
- Changes to the source or target system when they do not expose what is needed
- Ongoing maintenance for API changes without a support contract
Who owns it when the provider changes the API?
It depends on whether there is a support contract. With support, we do: we monitor, detect the break and apply the change. Without support, delivery closes with documentation and handover, and a later update is quoted as new work. We put this in writing before starting.
Would a platform like n8n or Make do instead of code?
Often yes, and we say so. An automation platform handles moderate-volume flows with existing connectors well. Custom code is warranted when volume, transformation rules or audit requirements exceed what the platform supports. Technology is chosen after the scope, not before.
How long does an integration take?
A bounded integration between two systems with a documented API is measured in weeks. What stretches timelines is almost never the code: it is obtaining credentials, understanding inconsistent historical data and deciding which system is authoritative for each field.
Related services
Custom software for the way your business works
If your operation relies on spreadsheets, emails and repeated tasks, we turn that process into a tool of your own. We build the data, screens and connections your team needs to work.
Web development for sales, support and operations
We build online stores, portals and web applications that help people buy, request a quote or complete a task. We design the journey and connect payments, data and the tools behind your operation.
Tell us what you copy and between which systems
With the source, destination and an example of the process, we can review access, business rules and the integration scope.